Please read below before you start an exchange:

Our WagWellies® are designed to fit snug. You may need to stretch the opening some to get over the paw. We find gently pressing the width of the paw together while using your pointer finger to gently shoehorn the rear of the paw into the heel of the boot works best. The boot size should be as close to the size of the actual paw as possible with not a lot of wiggle room. If you can get them on, you likely have the correct size, and there's no need to go a size up. Make sure the dew claw is tucked safely inside the boot for protection. The velcro should be tight, with the strap positioned beneath the wagwear label. This will function as a stopper to keep the strap in place. Lastly, if the boots are impeding on the carpal pads, and you are sure you have the correct size, we suggest trimming the rubber down to the top of the velcro to make space between the pad and the boot.

All Sale Items Are Eligible For Size And Color Exchanges, Only. No Returns.

We gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a refund within 30 days of the original purchase.

While we do not charge any additional fees to exchange, we do ask that should you be returning an item, that you pay the cost of the return shipping and handling, at a discounted flat rate of $7.

For international returns, you must arrange your own return shipping. We recommend using a trackable shipping method and sending that info to our customer service team so we can assist in making sure things run smoothly and you receive your product refund. Unfortunately, we do not offer International exchanges. Orders must be returned for a refund. You may then place a new order for the correct size.